HELP / ACCOUNT & BILLING
Cancel or downgrade your plan
Cancel, change your payment method, or drop to a lower plan — all from Stripe's billing portal.
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Cancelling and downgrading to Free both happen in Stripe's billing portal, not in Kudokit itself — the same place that already holds your invoices and payment method.
Open the portal
- Open Settings → Billing.
- Click Open billing portal.
- From there, cancel the subscription, or change your payment method and see past invoices.
Switching between Starter and Pro is faster done from the Billing page itself — see Upgrade your plan. The portal is for cancelling, downgrading to Free, or anything to do with payment.
What happens to your data
Nothing is deleted. If cancelling puts you over the Free plan's limits — more testimonials than Free allows, for instance — the extra items are simply locked (blurred and read-only) rather than removed. Everything already published stays published until you take it down yourself; only new collection above the Free limits stops.
Re-subscribing unlocks everything again exactly as it was.
Related
Support
Still stuck? Email support.
A human replies — usually within a few hours.